Online Dispute Resolution

Under EU Regulation 524/2013 of the European Parliament and of the Council, customers can access the Online Dispute Resolution (ODR) Platform, where information is available on the possibility of using it to resolve disputes.

The Consumer Portal also provides information on competent entities for Alternative Dispute Resolution (ADR) of consumer disputes, available to promote out-of-court settlement of national disputes under Law 144/2015 of September 8th, for service providers established and consumers residing in Portugal and the EU.

Happy Van is not bound by adherence or legal imposition resulting from mandatory arbitration to any consumer dispute resolution entity.

Alternative Dispute Resolution for Consumer Disputes:

  • Customer Ombudsman for Travel and Tourism Agencies:
  • However, we inform that the ADR entity available in the Algarve region is CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Disputes of the Algarve, with the following contacts:
    • Address: Ninho de Empresas, Edif. ANJE, Estrada da Penha, 3rd floor, room 26, 8005-137 Faro, Portugal
    • Phone: +351 289 823 135 (Monday to Friday: 9:00 – 13:00 / 14:00 – 17:00)
    • Email:
    • Website:
    • Facebook:

Additionally, please note that all purchases made with Happy Van are subject to Portuguese law. Therefore, any conflict or divergence in the interpretation of our Terms and Conditions of Use, Privacy Policy, or any other conflicts will be governed by Portuguese law, specifically by Decree-Law no. 24/2014 of February 14th, with the amendment introduced by Law no. 47/2014 of July 28th. Thus, any conflict or divergence in the interpretation of the General Online Sales Conditions that does not involve the intervention of the respective competent entities in Alternative Dispute Resolution for consumer disputes will be submitted to the competent Portuguese court of the district of Portimão, with express waiver of any other.