CORONAVÍRUS | SARS-CoV-2 | COVID-19

SARS-CoV-2 is a virus that causes the disease called COVID-19. So far the evidence points to its appearance in December 2019, in China.

COVID-19 affects the respiratory system and what may appear to be a common cold (flew) can progress to a more serious illness, such as pneumonia.

The following symptoms of the disease are the most common:

– Coughing again or worsening of the usual pattern;

– Fever (body temperature ≥ 38.0oC) with no other attributable cause;

– Dyspnea / difficulty breathing without any other attributable cause;

– Sudden onset anosmia (partial or total loss of smell);

– Sudden onset dysgeusia or ageusia (disturbance, decreased or weakened

sense of taste).

In the most serious cases there is even organ failure.

It is known that the virus can take up to 14 days to manifest symptoms. In this way, it is possible for an infected person to spread the virus during an extended time window. Covid-19 can also be asymptomatic, which increases the risk of transmission, so it is important to have a preventive attitude, following a series of rules to prevent the spread of COVID-19.

Framework and Objectives

Happy Van is a Tourist Animation company that was born from the desire to bring the Algarve visitors closer to our material and immaterial heritage, and to the local communities. Focused on local development, we work on creative and experience tourism with a strong connection to our friendly vintage VW vans vans. Despite the new challenges that we now have to face, here we remain to make this approach with you!

We believe in the most cooperative, responsible and altruistic human being, respectful of others and with a focus on the global good of the planet. We know that there are difficult balances to make, but if we strive for the well-being of all and respect for diversity, we are sure that the world will return us much more than a pocket full of banknotes.

In these difficult and confusing times, we want to leave you a message of hope and confidence. It is also for this purpose that we accepted the Tourism of Portugal challenge for the Clean & Safe 2021 seal and its set of rules, with the aim of guaranteeing the protection and safety of all of us against SARS-CoV-2. For this, our prevention and control efforts are just as important as your collaboration and acceptance of the new rules that will allow us to resume the so-called “new normality”.

It is our hope that by being able to win this battle together, we will also be more human and deserving of the planet that shelters us.

We invite you now to read our Internal Protocol of the Clean & Safe 2021 Seal.

INDEX

1 Prevention Procedures

1.1 Information

1.1.1 Personal Conduct

1.1.2 Social Conduct

1.2 Spaces and Circuits

1.2.1 Information

1.2.2 Bookings

1.2.3 Payments

1.2.4 Reception

1.2.5 Tours and Events

1.2.6 Transportation

1.3 Hygiene Plan

1.3.1 Clothing Hygiene

1.3.2 Equipment Cleaning and Disinfection

1.3.3 Cleaning and Disinfection of the Vehicles

1.4 Food and Beverage Tasting and Consumption Procedures

1.5 Prevention Procedures for Employees

1.5.1 Training

1.5.2 Personal, Professional and Social Conduct

1.5.3 Personal Protective Equipment (PPE)

1.5.4 Designation of those responsible

1.5.5 Stock of Cleaning and Disinfection Materials

1.5.6 Scales / Shifts / Meetings

1.6 Prevention Procedures for Customers

1.6.1 Personal Protective Equipment

1.6.2 Personal and Social Conduct

1.7 Prevention Procedures for the Organization

2 Procedures in Case of Suspected Infection

2.1 Identification of a Suspicious Case

2.1.1 Clinical criteria (symptoms)

2.1.2 Epidemiological Criteria

2.1.3 Imagiological Criteria

2.1.4 Laboratory criteria

2.1.5 Classification of the COVID-19 case

2.2 Adequacy of the Isolation Site

2.2.1 Location

2.2.2 Equipment and Consumables (PPE Kit)

2.3 Telephone Contacts

2.4 Waste Management

2.5 Hygiene

2.6 Employee Surveillance

2.7 Record of Acts / Incidents

Internal Protocol – regarding the COVID-19 coronavirus outbreak

1 Prevention Procedures

1.1 Information

This Internal Protocol for the COVID-19 coronavirus outbreak is available on our website: https://happyvan.pt/ in the COVID-19 menu, as well as accessible to all our customers through our booking system. Verbal information about this Protocol will be provided by our employees at the beginning and during Happy Van’s activities. Here is all the information on how to comply with the basic precautions for infection prevention and control in relation to the COVID-19 coronavirus outbreak.

1. 1. 1. Personal Conduct

• Hands Sanitization:

  • Wash your hands frequently with soap and water, for at least 20 seconds, or if this is not possible,

  • Use hand sanitizer that has at least 70o of alcohol, covering all surfaces of the hands and rubbing them until they are dry.

  • Always clean your hands after coughing, sneezing or blowing.

• Respiratory Ettiquete:

  • Cover your mouth and nose when coughing or sneezing. Do it to your flexed forearm or use a tissue, which must then be immediately thrown away.

  • Avoid touching your eyes, nose and mouth with your hands.

  • Wear Certified Masks (Surgical Mask, Respiratory Protection Mask FFP2, or other Mask provided it is certified). Its use must be mandatory for all employees and customers during trips and events.

• Daily self-monitoring to assess fever: Body temperature should be measured twice a day and the measurement value and time recorded.

• It is also important to check for coughing or breathing difficulties, among the other possible symptoms listed at the beginning of this document.

• Stay at home if you are sick, if you need to care for sick family members, or if you are at high risk of contracting COVID-19, leaving only to search for medical care.

1. 1. 2. Social Conduct

The frequency and form of contact between Happy Van employees and between them, customers, partners and suppliers must be changed, avoiding (when possible) close contact:

• Keeping, whenever possible, a distance of at least two meters from other people;

• Avoiding handshakes, kisses and hugs;

• Avoiding shared jobs and face-to-face meetings;

• Not sharing food, utensils, glasses, towels, clothes and other personal items (mobile phones, cameras, flashlights, among others).

This information will be available in signage inside each vehicle and in the spaces where the events take place.

It is important to download and correctly use the Government application for contact tracing – StayAway COVID, which should also be promoted to customers.

1. 2. Spaces and Circuits

1. 1. 1. Information

All information, within the scope of Happy Van’s activities, will be distributed in digital / online support, except for some physical supports on the COVID-19 material that will be available in the vehicles and some promotional material and respective flyers / pamphlets printed before the COVID-19 outbreak.

1. 1. 2. Bookings

• Bookings are made, whenever possible, online (on the booking platform of Happy Van or its partners), by email, by phone, etc.

• Tickets should be, whenever possible, electronic and presented through customers’ mobile devices.

• Compliance with the maximum number of customers per activity is respected, according to the guidelines of the DGS.

• The maximum occupation of the means of transport used in the activities is respected, according to the guidelines of the DGS.

• Customers are informed about this Internal Protocol at the time of booking, a document that is also available for consultation on the Happy Van website.

1. 1. 3. Payments

• Whenever possible, Happy Van gives priority to payments on online platforms.

• If you choose to pay in person, payments using MBWay are preferable.

• If payment by cash is the only solution, Happy Van must guarantee the hands sanitization of the customer and the employee at the end of the process; Direct contact must be avoided: the customer must put the money down and the employee must collect it, repeating the process in case of change, without physical contact between the two.

1. 1. 4. Reception

• The reception of the client and / or presentation of the briefings to the activity in the outer space is privileged.

• If the reception to the customer is made at his accommodation or in another previously agreed location, Happy Van:

  • Provides hand sanitizer that has at least 70o of alcohol on site for users and employees to disinfect their hands on before starting the tour or event;

  • Provides Certified Masks to employees that they must put on before the start of the trip or event. These Masks are also mandatory for customers to use. If these are not available, Happy Van can supply Surgical Mask Kits and individual alcohol-based sanitizer for hands at an agreed price of € 3 per kit.

  • Reserves the right to carry out a short questionnaire to assess the risk of contagion of COVID-19 to each of its customers. The questionnaire, which is primarily verbal (in writing if required in events), will contain the following questions:

    • Where are you from?

    • Where are you staying?

    • Have you recently returned from an area affected by COVID-19?

    • Have you recently contacted any probable and confirmed case of COVID-19?

    • When did you have that contact?

    • Were you less than 2 meters from the patient?

    • Did you use Personal Protective Equipment? Which ones?

    • Do you have COVID-19 symptoms, such as fever, cough, shortness of breath, anosmia gisgeusia or sudden onset ageusia?

    • Do you belong to a special risk group (age, comorbidities)?

    • Did you perform a COVID-19 diagnostic test before your trip?

    • Have you been vaccinated against COVID-19?

From the responses to the questionnaire, if it is understood that the risk of contagion of this customer is high, Happy Van may cancel his participation in the tour or event. The client must accept to answer this questionnaire and accept Happy Van’s decision as to whether or not he can participate in the tour or event, and in what ways he should do it to ensure the maximum safety of all participants.

• • Reinforces the awareness of users and collaborators to the basic rules of physical distance, respiratory etiquette and correct hand hygiene, with the placement of informative posters and verbal reinforcement of the protocol that the company has implemented;

  • Must ensure, whenever possible, a minimum distance of 2m between the client and the employee;

  • It will reinforce compliance with the schedules and duration of activities, avoiding agglomerations of different aggregates.

  • Organize queues, whenever necessary, and especially at events, in order to ensure compliance with the rules of physical distance defined by DGS (Portuguese Health Authority);

  • Ensures priority service to:

    • People with disabilities;

    • Old people;

    • Pregnant women;

    • People accompanied by infants.

1. 1. 5. Tours and Events

• Outside the vehicles and during tours or events, Happy Van:

  • Provides hand sanitizer that has at least 70o of alcohol on site for clients and employees to regularly disinfect their hands;

  • Provides Certified Masks to employees that they should use, whenever possible, during the trip or event. These Masks are also mandatory for customers to use. If these are not available, Happy Van can supply Surgical Mask Kits and individual alcohol-based sanitizer for hands at an agreed price of € 3 per kit.

  • Reinforces verbal awareness of the protocol rules that the company has implemented;

Should ensure, whenever possible, a minimum distance of 2m between clients and employees;

1. 1. 6. Transportation

• Inside the vehicles and during transportation:

  • Provides hand sanitizer that has at least 70o of alcohol on site for clients and employees to regularly disinfect their hands, and especially between stops (exits and entrances);

  • Provides Certified Masks to employees that they should use, whenever possible, during the trip or event. These Masks are also mandatory for customers to use. If these are not available, Happy Van can supply Surgical Mask Kits and individual alcohol-based sanitizer for hands at an agreed price of € 3 per kit.

  • A waste container is available, preferably with a non-manual opening and plastic bag;

  • Clients and collaborators are made aware of the basic rules of physical distance, respiratory etiquette and correct hand hygiene, with the placement of informative posters and verbal reinforcement of the protocol that the company has implemented;

  • The maximum occupancy of 2/3 must be respected, that is, 2 places in the middle seats and 2 places in the rear seats, in the total of 4 people;

  • Sittng in the seat next to the driver is not allowed;

  • Unavailable places and accesses are duly marked with signs or a physical boundary barrier and must be respected;

  • The vehicle will be occupied from the rear seats to the middle seats. Entrance will be made first by customers who are seated in the back seats. The departure will be made first by the customers who are seated in the middle seats;

  • It is mandatory to wash your hands before and after the necessary contact for entry and exit of the vehicle;

  • Passengers should keep their hands on their laps during the trip and avoid handling and touching the interior surfaces of the vehicle;

  • Direct and close contact with the driver should be avoided;

  • The vehicles will circulate, whenever possible, with some windows open to facilitate ventilation and natural renewal of the air inside;

  • No air conditioning device will be used in vehicles;

1.3 Hygiene Plan

1.3.1 Clothing Hygiene

• The clothing must have a single use.

• It must be removed in order to avoid shaking.

• It must be packed in a closed bag.

• Washing of clothing used in activities and other accessories made available must be done at about 60ºC. Happy Van does not have a specific uniform, so the clothes that employees wear during trips and events must be washed separately at the same temperatures. However, it is necessary to respect the temperatures and detergents to which the fabrics can be subjected during washing. Such indications are shown on the labels of each piece. If necessary, the use of additional disinfection products is recommended.

• It is also important to dry the clothes in the sun / outdoors, whenever possible.

1.3.2 Equipment Cleaning and Disinfection

The cleaning and disinfection of the equipment used is the responsibility of each employee who uses it, and must be done after each activity / use, according to the rules applicable to each type of equipment.

• Cleaning: This involves removing dirt, garbage and / or visible residues.

• • Products: In this first stage of the process, the equipment used must be cleaned with the usual detergents, respecting the concentration, time, temperature and mechanical action in the instructions for use (technical sheet) of each one.

  • Materials: Non-disposable materials normally used (cloths / sponges and bucket) after being washed, disinfected and dried, must be stored in a closed place.

• Disinfection: This involves eliminating and / or reducing contamination to residual levels.

• • Products: In this second phase of the process, and for the correct disinfection of the equipment, the following products must be used, according to each type of equipment, respecting the concentration, time, temperature and the mechanical action existing in the instructions for use. use (technical sheet) of each of them:

    • Bleach (sodium hypochlorite solution with original concentration of at least 5% free chlorine) diluted in cold water in the following proportion: 10 milliliters of bleach for every 990 milliliters of water;

    • Sodium dichloroisocyanurate tablets properly diluted (bleach-like effect);

    • Disinfectant with 70o of alcohol (metallic or other surfaces, which are not compatible with the bleach, in order to avoid corrosion or damage);

    • Detergent solutions with spray disinfectants in the composition (2 in 1 – detergents with bleach);

    • Wipes moistened with disinfectants for cleaning. Use a towel for each surface and dispose of it in the dustbin. Allow the surface to air dry after using the disinfectant wipe;

    • Alcoholic disinfectant for all types of surfaces and equipment that is more neutral and less aggressive that requires rinsing (on surfaces such as leather, skin, plastics or other sensitive to corrosion from previous disinfectants).

• • Materials: The non-disposable materials used (cloths / sponges and bucket), after being washed, disinfected and dried, will be stored indoors.

After cleaning and disinfection, all cleaning utensils and equipment must be washed, disinfected, dried and stored in a closed and properly identified place.

Equipment Cleaning and Disinfection Instructions Table (Annex I)

Equipment Cleaning and Disinfection Registration Table (Annex II)

1.3.3 Cleaning and Disinfection of the Vehicles

The cleaning and disinfection of the vehicles is the responsibility of each employee who will use the vehicle and must be done before each activity / use, in accordance with the rules applicable to each type of material existing in the means of transport.

Cleaning should always be done from top to bottom, and from the cleanest areas to the most soiled ones.

It is intended that, after being cleaned and disinfected, the first contact with the vehicle is made by customers, reducing the risk of contamination and spread of COVID-19

For Happy Van’s vehicles, the following guidelines are recommended for cleaning and disinfecting:

– Personal Protective Equipment (PPE) to be used by the employee:

• • Surgical Mask;

  • Non-sterile gloves;

  • Waterproof coat / apron, or clothing other than the one brought from home.

The employee must wash their hands with soap and water or disinfect them with 70o alcoholic solution before placing and after removing the surgical mask, gloves and protective clothing (plastic gown / apron), which after use must be closed in a bag and thrown into the trash. In the case of the employee using clothes other than the one he brought from home, these must be closed in a bag to be washed separately according to the rules in point 1.3.1.

• Cleaning of vehicles: This involves removing dirt, garbage and / or visible residues. The vehicle’s hygiene procedure comprises two phases and should preferably be done in cleaning and automatic washing centers:

• • Interior Cleaning: After having the Personal Protective Equipment (PPE) placed, the employee must remove the trash and any objects that are inside the vehicle and that are not part of it.

• • • Products: In this first stage of the process, the interior of the vehicles must be cleaned with the usual detergents for each type of material, respecting the concentration, time, temperature and mechanical action in the instructions for use (technical sheet ) of each of them. They can be found in the Table for Cleaning and Disinfecting Vehicles.

It is possible to use household vacuum cleaners that have a water filter to retain the particles. However, it is recommended to use the existing vacuum cleaners in the cleaning and automatic washing centers.

• • • Materials: Non-disposable materials normally used (cloths / sponges and bucket) after being washed, disinfected and dried, must be stored in a closed place.

• • Exterior Cleaning: After cleaning the vehicle, it should be washed externally, preferably in a cleaning and automatic washing center, respecting the existing washing phases (pre-washing, detergent and rinsing).

• Disinfection: Next, surgical cleaning of the vehicle’s various surfaces must be performed with the product indicated for the removal of viruses, bacteria and fungi, which should be effective in eliminating the COVID-19 virus.

• • Products: In this second phase of the process, and for the correct disinfection of the means of transport, the following products can be used, according to each type of component, respecting the concentration, the time, the temperature and the mechanical action existing in the instructions for use (technical sheet) of each of them. They can be found in the Table for Cleaning and Disinfecting Vehicles:

    • Disinfectant with 70o of alcohol (metallic or other surfaces, which are not compatible with the bleach, in order to avoid corrosion or damage);

    • Detergent solutions with spray disinfectants in the composition (2 in 1 – detergents with bleach);

    • Wipes moistened with disinfectants for intermediate cleaning (between trips nearby). Use a towel for each surface and dispose of it in the dustbin. Allow the surface to air dry after using the disinfectant wipe;

    • Alcoholic disinfectant for all types of surfaces and equipment that is more neutral and less aggressive that involves rinsing (on surfaces such as leather, skin, plastics or other sensitive to corrosion from previous disinfectants).

• • Materials: The non-disposable materials used (cloths / sponges and bucket), after being washed, disinfected and dried, must be kept indoors.

• • Air Renewal: During and after the vehicle disinfection procedure, the vehicles must have their windows and doors open in order to renew the air inside them.

After cleaning and disinfecting the vehicle, an identifying sign must be placed so that it is easily recognized that the vehicle was the subject of this hygiene procedure.

After cleaning and disinfecting vehicles, anyone other than customers and the driver is prohibited from entering.

In case of need to enter or use a vehicle marked as sanitized, the identifying sign must be removed, and the vehicle must be cleaned, disinfected and identified as sanitized again.

Weekly, it is recommended to use a moisturizer for skins and leathers for the careful maintenance of upholstery.

Intermediate cleaning (during trips and events) of the vehicles’ frequent touch surfaces is recommended, which can be performed with disinfectant with 70o of alcohol (as long as it does not affect the materials), in order to achieve a faster procedure. These are the listed surfaces, among others:

• • Steering wheel, including all controls and features present therein (eg horn, windshield wiper handle, vehicle headlight activation and deactivation handle, etc.);

  • Shift lever / knob;

  • Window opening levers;

  • Handles, exterior and interior, of all doors, including luggage compartment opening handle;

  • Vehicle instrument panel, including climate control buttons, radio, CD player, “4 turn signals”, etc .;

  • Interior mirror;

  • Side mirrors;

  • Parking brake (“handbrake”);

  • All vehicle seat belts and “buttons” of seat belt blockers;

  • Glove box, including opening handle;

  • On / off buttons for interior lights;

  • Fuel tank opening cover (attention to disinfectant with 70o of alcohol corrosion);

  • Vehicle seat adjuster;

  • Vehicle keys;

  • Glass

Table of Instructions for Cleaning and Disinfecting the Vehicles (Annex III).

Table for Registration of Cleaning and Disinfection of the Vehicles (Annex IV).

1.4 Food and Beverage Tasting and Consumption Procedures

Happy Van has tastings of regional drinks and local products in many of its experiences.

All tastings that partners are responsible of, must guarantee the existence of an internal protocol for the prevention of COVID-19, and preferably adhere to the Clean & Safe 2021 seal. Compliance with these rules will be monitored by the responsible for Happy Van and its employees following visits to the respective establishments.

The food or beverage tasting service, which is the sole responsibility of Happy Van, will be reduced preferably to bottled, packaged or pre-made products by third parties (Take-away services).

While servicing these products:

• Employees must wear a protective mask and frequently disinfect their hands with sanitizer that has at least 70o of alcohol (before, during and after service);

• If a fabric towel is used, it must be used only by a client or clients of the same group;

• There will be no decorative accessories and spices that are not strictly necessary;

• The plates, glasses, cutlery and napkins must be disposable, or if this does not happen, they must, after being conditioned and washed separately, be kept in a closed, duly protected and exclusive access area for employees, and should only be made available at presence of the customer who will use them;

The equipment, which will be used to transport food or drinks to the respective places of consumption (suitcases, thermal insulation bags, or baskets), as they are frequently in contact, must be disinfected frequently and according to the rules defined in point 1.3.2 of this document.

1.5 Prevention Procedures for Employees

1.5.1 Training

This protocol is sent by email to all Happy Van employees, with specific training scheduled on all points of this Internal Protocol – related to the COVID-19 coronavirus outbreak (Annex V).

1.5.2 Personal, Professional and Social Conduct

How to comply with the basic precautions and rules of this Protocol, aiming at the prevention and control of infection in relation to the COVID-19 coronavirus outbreak, namely:

• • Hand hygiene:

    • Wash your hands frequently with soap and water, for at least 20 seconds, or if that is not possible,

    • Use hand sanitizer that has at least 70o of alcohol), covering all surfaces of the hands and rubbing them until they are dry.

    • Always wash or sanitize your hands:

      • When entering and exiting vehicles;

      • Before and after contacting colleagues, customers, suppliers and partners;


      • Before and after contacting equipment of colleagues, customers, suppliers and partners;

      • Before and after handling packages from abroad;

      • Before, during and after serving food or drinks to customers;

      • After coughing, sneezing or blowing.

      • After risk of exposure to organic fluids;

      • After going to the bathroom;

      • Before and after meals;

      • Before and after removing PPE;

      • When applicable, whenever the mask is touched;

      • Before and after cleaning and / or disinfecting equipment and vehicles.


      • After handling the trash;

• • Respiratory Ettiquete

    • Cover your mouth and nose when coughing or sneezing. Do it for the flexed forearm or use a tissue, which then must be immediately thrown away.

    • Avoid touching the eyes, nose and mouth with your hands.

    • The use of Certified Masks (Surgical Mask, Respiratory Protection Mask FFP2, or other Mask provided that it is certified) is mandatory for all employees and customers during trips.

    • Instructions for using the Mask:

      • Wash or disinfect your hands beforehand;

      • Put on the mask with the white side (inner face) facing the face;

      • In the case of a surgical mask, the folds must be facing downwards;

      • Cover the nose and mouth, which must always be covered and make sure that there are no gaps between the mask and the face;

      • Avoid touching the mask during use. If it is touched, disinfect your hands;

      • Replace the mask if it is dirty or damp. It is recommended to use a new mask in each tour or event;

      • Wash or disinfect your hands before removing the mask;

      • Remove the mask by the elastics or ear rests;

      • Do not reuse disposable masks;

      • Wash or sanitize your hands at the end.

• • Monitoring, Symptoms and Disease

    • Daily self-monitoring to assess fever: Body temperature should be measured twice a day and the value and time of measurement should be recorded on a table prepared for this purpose (Annex VI) which should be kept by the employee and sent digitally to Happy Van whenever requested.

• • • It is also important to check for cough or dyspnea / difficulty breathing,

    • Other symptoms to be taken into account are Sudden onset Anosmia (partial or total loss of smell) and Sudden onset Dysgeusia or Ageusia (disturbance, decreased or weakened sense of taste).

• • • Inform the person in charge (Paulo Ferreira) whenever he presents the previous symptoms, that is: an acute respiratory condition with cough (recent or worsening of the usual cough) or fever (temperature equal to or above 38ºC), breathing difficulty, anosmia, dysgeusia or ageusia ;

• • • Employees who develop signs or symptoms suggestive of COVID19 should not be present at the workplace and should contact the SNS 24 line, through the number 808 24 24 24, or the emergency number 112, depending on the severity of the situation.

• • • Stay at home if you are sick, if you need to care for sick family members, or if you are at high risk of contracting COVID-19, leaving only to get medical care.

• • • Inform the person in charge (Paulo Ferreira) whenever he has been in close or direct contact with someone infected by COVID-19;

• • Social Conduct:

    • The frequency and form of contact between Happy Van employees and between them, customers, partners and suppliers must be changed, avoiding (when possible) close contact, and maintaining, whenever feasible, a distance greater than two meters from other people;

    • Dispense handshakes, kisses or hugs;

    • Jobs should not be shared, and face-to-face meetings (other than those strictly necessary) should be avoided;

    • Avoid sharing food, utensils, glasses, towels, blankets, clothing and other personal items (mobile phones, cameras, flashlights, among others);

    • Do not contact people who have symptoms of COVID-19;

    • Do not go to busy places, have dinner with people who do not live in your home (outside or inside the house) or other unnecessary contacts;

    • Avoid using non-essential public transport, especially during rush hour.

    • It is important to download and correctly use the Government app for contact tracing – StayAway COVID.

• • How to Act Before Customers:

    • • The employee must attend to a more careful presentation, namely:

        • Avoiding the excessive use of personal adornments;

        • Keeping the beard trimmed;

        • Keeping the Hair up;

        • Keeping nails short and clean;

        • Taking special care with the use of make-up (using a mask may increase the risk of dermatological problems).

    • Present yourself to the customers in a cordial manner, not physically greeting them;

    • You must maintain physical distance and any physical contact with customers and other co-workers. The minimum recommended physical distance is 2m;

    • You should explain to your clients the reason for this social distance and invite them to know and respect the rules and good conduct of this protocol;

    • ▪ Privileging the reception of customers and / or presentation of briefings to the activity in the outer space.

    • ▪ Reinforce compliance with schedules and duration of activities, avoiding agglomerations of different clusters.

    • Inform customers of the availability of EPIH kits, as well as the nearby pharmacies where they can purchase materials / products for individual protection and hygiene.

    • Promote the permanent and correct use of a mask, preferably surgical or FFP2, for access and / or permanence in the common spaces of the activity or vehicle

    • Promote, on a permanent basis, measures of social conduct, respiratory etiquette and adequate hand hygiene.

    • Take the COVID-19 contagion risk assessment questionnaire to each customer and record it on paper only if there is an obligation to do so.

    • In view of the responses received, assess the risk of accepting or not accepting the customer on the trip or event, and under what conditions their participation can be made safely for everyone.

    • Inform your decision to the client and, if necessary, superiorly to colleague Paulo Ferreira.

    • If the client does not accept the rules and conduct of this protocol, he must be invited not to participate in the trip or event. In borderline cases, to avoid conflicts, the police authorities should be contacted and the responsible person should be made aware of the situation (Paulo Ferreira).

    • Provide masks to customers, if they do not have them, for the price of 1 € / unit.

• • How to comply with internal guidelines on Spaces and Circuits (point 1.2).

• • How to comply with the guidelines of the DGS (Portuguese Health Authority) for cleaning surfaces (equipment and vehicles) and treating clothes in accordance with the Hygiene Plan (point 1.3). Employees must be familiar with the cleaning and disinfection products to be used (detergents and disinfectants), the precautions to be taken with their handling, dilution and application in safe conditions, and how to protect themselves during the cleaning and disinfection procedures of equipment and vehicles.

• • How to comply with internal guidelines on Tasting and Consumption of Food and Beverages (point 1.4).

• • What and how Personal Protective Equipment (PPE) is and how and when to use it (point 1.5.3).

• • The Responsibility of each employee (point 1.5.4).

• • Stock of Cleaning and Disinfection Materials (section 1.5.5).

• • Scales / Shifts / Meetings (point 1.5.6).

• • Prevention Procedures for Customers (point 1.6).

• • Prevention Procedures for the Organization (point 1.7).

• • Procedures in case of suspected infection (point 2).

1.5.3 Personal Hygiene and Protective Equipment (PPE and PHPE) and relevant information

The use of Certified Masks (Surgical Mask, Respiratory Protection Mask FFP2, or other Certified Masks) is mandatory for all employees and customers during trips and events, except in cases where this is not possible (Ex: theatrical performance, musical presentation), opting for complementary measures such as physical distance, as well as regular hand disinfection with alcohol-based sanitizer, with at least 70% ethanol, and / or disinfectant wipes.

• Each vehicle, trip or event is prepared with individual PHPE kits with surgical masks and / or FFP2 respirators, individual bottle of alcohol-based sanitizer for hands, with at least 70% ethanol, and / or enough disinfectant wipes for employees use, and make available to Happy Van customers, in case of need (upon payment of € 3 / unit);

• The personal hygiene and protection kits identified above will take into account the capacity of the groups / activities and can be made available through the payment mentioned above.

• Each employee must wear a different mask per trip / event, which they must then dispose of in the common trash.

• Each vehicle, trip or event is also prepared with an alcohol-based hand sanitizer, which employees and customers can and should always use when entering and leaving the vehicle or event and whenever its use is justified during activities;

• For each vehicle (trip) or each event, it is prepared with a PPE Kit for use by employees and customers in case of suspected infection that includes surgical masks, disposable gloves, 1 thermometer, alcohol-based antiseptic solution, water bottled and some non-perishable foods.

• Each vehicle will also have several Hygiene Kits available, containing 1 Mask, 1 Pair of Gloves, and eventually an impervious gown / apron, all for use in cleaning and disinfecting the vehicle, according to the instructions in section 1.3.3 of this document.

• All disposable PPE’s, when removed, must be promptly placed in pedal-driven trash containers for solid waste with plastic bags. In the case of Happy Van, there will be one in each vehicle. Residues should never be pressed on, nor should the bag be squeezed to vent the air. The plastic bag should only be filled to 2/3 of its capacity and must be tightly closed with 2 knots, and tightened, preferably with a tie or adhesive.

• Accessory information will be given verbally to customers regarding nearby pharmacies where they will be able to purchase materials / products for individual protection and hygiene.

• Permanent and correct use of a mask will be promoted, preferably surgical or FFP2, for access and / or permanence in the common spaces of the experiences and vehicle.

• Permanent promotion of social conduct measures, respiratory etiquette and proper hand hygiene will be carried out, providing instructions in an appropriate place.

1.5.4 Designation of those responsible

It is the responsibility of the employee conducting a tour or event, to trigger the procedures in case of suspected infection (accompanying the person with symptoms to an isolation space outdoors, providing the necessary assistance and contacting the national health service).

In any case, colleague Paulo Ferreira should be informed by telephone, reporting the suspected infection and the steps taken with regard to isolation and assistance.

1.5.5 Stock of Cleaning and Disinfection Materials

The stock of cleaning and disinfection materials is managed by employee Paulo Ferreira. For this purpose, a document for the use of vehicles / collaborators is prepared (Annex VII), which should be sent electronically weekly to: info@happyvan.pt.

1.5.6 Scales / Shifts / Meetings

• Each employee will be responsible for driving a specific vehicle, avoiding, as much as possible, the exchange of vehicles between them;

• Each employee will perform the respective service preferably alone, thus avoiding possible contagion between employees;

• All meetings held between company employees and training sessions, will preferably be done by phone and video call, except those that, due to circumstances, can be held only in person, and the exchange of information will be done by email, sms, Messenger, Whatsapp, or other platforms and applications that allow it.

1.6 Prevention Procedures for Customers

1.6.1 Personal Hygiene and Protective Equipment (PHPE and PPE) and relevant information

It is mandatory to use Certified Masks (Surgical Mask, Respiratory Protection Mask FFP2, or other Mask provided it is certified) for all employees and customers during trips or events, except in cases where Happy Van justifies the opposite, as well as regular hand disinfection with alcohol-based solutions, with at least 70% ethanol, and / or disinfectant wipes.

• Each vehicle, trip or event is prepared with individual PHPE kits with surgical masks and / or FFP2 respirators, individual bottle of hand alcohol-based sanitizer, with at least 70% ethanol, and / or enough disinfectant wipes for employees use, and make available to Happy Van customers, in case of need (upon payment of € 3 / unit);

• The personal hygiene and protection kits identified above will take into account the capacity of the groups / activities and can be made available through the payment mentioned above.

• Each vehicle, trip or event will have an alcohol-based hand sanitizer, which employees and customers can and should always use when entering and leaving the vehicle or event and whenever its use is justified during activities;

• Each vehicle, trip or event will also have a PPE Kit for use by employees and customers in case of suspected infection that includes surgical masks, disposable gloves, 1 thermometer, alcohol-based antiseptic solution, bottled water and some non-perishable food items.

• A waste container is available inside the vehicles, preferably with a non-manual opening and plastic bag;

• Accessory information will be given verbally to customers regarding nearby pharmacies where they will be able to purchase materials / products for individual protection and hygiene.

1.6.2 Personal and Social Conduct

• Personal Conduct

  • Hand hygiene: Hands should be washed frequently with soap and water, for at least 20 seconds or as a substitute, hand sanitizer that has at least 70o of alcohol should be used, covering all surfaces of the hands and rubbing them until dry.

  • Respiratory etiquette: When coughing or sneezing, you should do it for the forearm flexed or use a tissue, which should then be immediately thrown away. We should always clean our hands after coughing or sneezing and after we blow. We must avoid touching the eyes, nose and mouth with the hands.

  • Daily self-monitoring to assess fever: Body temperature should be measured twice a day and the measurement value and time recorded.

  • It is also important to check for cough or dyspnea / breathing difficulties.

  • Other symptoms to be taken into account are Sudden onset Anosmia (partial or total loss of smell) and Sudden onset Dysgeusia or Ageusia (disturbance, decreased or weakened sense of taste).

  • The use of Certified Masks (Surgical Mask or Respiratory Protection FFP2) is mandatory for all employees and customers during trips.

• Social Conduct

  • Close contact (handshakes, kisses, sharing food, utensils, glasses, towels, clothing and other personal items (mobile phones, cameras, flashlights, etc.) should be avoided (as far as possible).

  • It is important to download and correctly use the Government app for contact tracing – StayAway COVID.

• Social Distancing

  • Outside the vehicles, at the reception and during the trip, guided tour or event, the social distance rule of 2 meters must be maintained, respecting the guidelines of this protocol and the organizers.

  • It is important to comply with the schedules and duration of activities, avoiding agglomerations of different aggregates.

• COVID-19 contagion risk assessment questionnaire

  • Happy Van will make a small questionnaire to detect the risk of contagion of COVID-19 at the beginning of each trip or event, usually in a verbal form, or in a written form if required to do so.

The client must accept to answer this questionnaire and accept Happy Van’s decision as to whether or not he can participate in the trip / event and in what ways he should do it to ensure the maximum safety of all participants.

The questionnaire should contain some of the following questions, among others:

• • • Where are you from?

    • Where are you staying?

    • Have you recently returned from an area affected by COVID-19?

    • Have you recently contacted any probable and confirmed case of COVID-19?

    • When did you have that contact?

    • Were you less than 2 meters from the patient?

    • Did you use Personal Protective Equipment? Which ones?

    • Do you have COVID-19 symptoms, such as fever, cough, difficulty breathing, anosmia gisgeusia or sudden onset ageusia?

    • Do you belong to any special risk group (age, comorbidities)?

    • Did you perform a COVID-19 diagnostic test before your trip?

    • Have you been vaccinated against COVID-19?

• Maximum Occupancy and Circuits – Transport

  • The maximum occupancy of 2/3 of the vehicle must be respected, that is, 2 seats in the middle and 2 seats in the rear, in the total of 4 people to be transported.

• • Driving in the seat next to the driver is not allowed.

• • Unavailable places and accesses are properly marked with signs or a physical boundary barrier and must be respected.

• • The vehicle will be occupied from the rear seats to the middle seats. Entrance will be made first by customers who are seated in the back seats. The departure will be made first by the customers who are seated in the middle seats.

• • It is mandatory to clean your hands before and after the necessary contact for entering and leaving the vehicle.

• • The use of masks inside vehicles is mandatory.

• • Passengers should keep their hands on their laps during their journey and avoid handling and touching surfaces inside the vehicle.

• • Direct and close contact with the driver should be avoided.

• • Tickets must be electronic and, as far as possible, pre-purchased on the booking platform of Happy Van or its partners.

• • Happy Van provides priority service to:

    • People with disabilities;

    • Old people;

    • Pregnant women;

    • People accompanied by infants.

1.7 Prevention Procedures for the Organization

The organization, surveillance, monitoring and maintenance of all good rules established in this protocol, the implementation of the legislation in force and the follow-up of the recommendations of the DGS.

The partners involved in the activities must have the Clean & Safe 2021 seal, or if they do not, they must present Happy Van with their internal hygiene and safety protocols. The organization must also ensure compliance with these internal hygiene and safety protocols.

2 Procedures in Case of Suspected Infection

It is up to the employee who is making the tour or the person responsible for the event to take the following measures in case of suspected COVID-19 infection, described in detail in the following points:

• Identification of a suspicious case;

• Take him to the isolation place, separating him from the rest of the people;

• Provide the PPE KIT;

• Contact SNS 24 by phone, and the person in charge of the company (Paulo Ferreira);

• Proceed to Waste Management;

• Proceed to Sanitization (Hygiene);

• Employee Surveillance;

• Record all Acts / Incidents.

2.1 Identification of a Suspicious Case

2.1.1 Clinical criteria (symptoms)

Anyone who has at least one of the following symptoms:

– Coughing again or worsening of the usual pattern;

– Fever (body temperature ≥ 38.0oC) with no other attributable cause;

– Dyspnea / difficulty breathing without any other attributable cause;

– Sudden onset anosmia;

– Sudden onset dysgeusia or ageusia.

2.1.2 Epidemiological Criteria

Anyone who has at least one of the following criteria within 14 days before the onset of symptoms:

– Contact with a confirmed case of COVID-19;

– Resident or worker in an institution where people are found in

vulnerable situations (Residential Structure for Elderly People,

Prison establishment, shelter, shelter or institution and

equivalent) and where there is documented transmission of COVID-19;

– Unprotected laboratory exposure to infected / containing biological material

with SARS-CoV-2.

2.1.3 Imagiological Criteria

The following imaging criteria should be taken into account, among others, for the identification of a suspected case:

– On chest radiography: diffuse hypotransparencies, with irregular contours,

with peripheral and / or subpleural bilateral distribution, with predominance

in the lobes and / or consolidation with peripheral and basal distribution.

– On computed tomography of the chest: hypodensities in ground glass,

with a peripheral and subpleural distribution; segment consolidations

multifocal, with predominantly subpleural distribution or along the bundles

bronchovascular; consolidation with an inverted halo sign, suggesting

organizational pneumonia.

2.1.4 Laboratory criteria

The following laboratory criteria should be taken into account, among others, for the identification of a suspected case:

– SARS-CoV-2 nucleic acid (RNA) detection by testing

molecular nucleic acid amplification (TAAN) in at least one

respiratory sample;

– SARS-CoV-2 antigen detection through Rapid Tests of

Antigen (TRAg) in at least one respiratory sample, performed in

DGS Standard 019/2020.

2.1.5 Classification of the COVID-19 case

a. Possible case: person who meets the clinical criteria.

b. Probable Case: person who meets one of the following criteria:

– Clinical criteria and epidemiological criteria;

or

– Clinical criteria and imaging criteria.

c. Confirmed Case: person who meets the laboratory criteria.The most common symptoms of COVID-19 are fever, cough, shortness of breath and tiredness, requiring hospitalization or not.

2.2 Adequacy of the Isolation Site

2.2.1 Location

In the case of Happy Van’s tours and events, and since the company does not have a physical space, the place of isolation will depend on the type of Tour or Event to be held:

• When traveling outdoors, isolation will be done in an open air location.

• When traveling with partners and in case the suspicion occurs during the visit, the suspect must be taken to the isolation place defined by the partner.

• In case the suspect is a collaborator, outside the workplace, or traveling to it, he must isolate himself at his home.

2.2.2 Equipment and Consumables (PPE Kit)

Each vehicle (tour) or each event is prepared with a PPE Kit that must be made available to employees and customers in case of suspected infection that includes:

• Surgical masks;

• Pairs of disposable gloves;

• 1 thermometer, registration sheet (Annex VIII) and pen;

• Alcohol-based antiseptic solution;

• Waste container (with non-manual opening and plastic bag) – existing in vehicles;

• Bottled water and some non-perishable food.

In case of suspected infection, the employee / client must:

• Sanitize his hands;

• Put on the surgical mask;

• Assess and record body temperature.

2.3 Telephone Contacts

Then the employee must contact SNS 24 by phone and follow the instructions given by this line, as well as the person in charge of the company (Paulo Ferreira) who must be informed of the suspicion and in turn, must contact the Occupational Physician (Annex IX).

Telephone contacts:

• Health Line 24: 808 24 24 24 or 112 in severe cases.

• Paulo Ferreira: 926 162 620.

2.4 Waste Management

• Collect all waste (not only the garbage from the isolation site but any and all waste without separate collection from the places where the Patient and the person who assisted him/her were.

• Place them in a garbage bag and close it properly (eg clamp).

• Place the waste bag in a 2nd bag (50 to 70 microns thick) that must be closed (eg clamp).

• Identify, isolate and inventory (Annex X) the waste until the moment it is sent to a licensed operator for the management of hospital waste with biological risk.

Contacts:

Licensed Operators in Waste Management:

https://silogr.apambiente.pt/

Waste separation must be maintained for unsuspected cases according to the type of waste (Glass, Paper, Plastic, Organic). In this case, PPE and tissues must be packed in a closed bag and placed in the undifferentiated garbage.

2.5 Hygiene

The cleaning of equipment and vehicle must be done according to the Plan proposed in point 1.3 of this document.

2.6 Employee Surveillance

The Employee who had contact with a confirmed case must maintain active surveillance of COVID-19 symptoms, and perform the screening test.

The type of exposure of close contact will determine the type of surveillance:

• High Exposure Risk:

  • Shared the same vehicle;

  • Was face-to-face or in the same enclosed space;

  • Shared dishes (plates, glasses, cutlery), towels or other objects or equipment that may be contaminated with:

    • Expectoration

    • Blood

    • Respiratory droplets

• Low Exposure Risk:

  • Sporadic (momentary) contact

  • Provided assistance to the Confirmed Case, provided that it has followed the preventive measures and the proper use of:

    • Mask 


    • Goggles or visor


    • Gloves

    • Respiratory label

    • Hand hygiene

2.7 Record of Acts / Incidents

All acts or incidents must be registered in a proper document (Annex XI), with the person responsible for filling this document (Paulo Ferreira).