FAQ

Safety

During the visits, do not leave your belongings in the van. Always use safety belts when traveling. Watch your children. Always follow the safety instructions given by our guides.

Preparation

Keep you with your identification and your physical or electronic ticket that should be presented to our guides. If you pay part of the trip to our guides, remember to bring money with you. Always bring a smile, we'll take ours!

Clothing

Prepare your clothing before the trip and under the weather conditions. On day trips we always recommend the use of sunscreen, sun hat, sunglasses and comfortable walking shoes. Also bring a towel, slippers and bathing suit if you are going to go to the water. On the nightly trips bring warmer clothes.

Safety

Yes. It’s completely safe. In addition we have reinforced the safety of the trips with installation of safety belts, so that you can travel secure.

Yes. It’s completely safe. We have fitted two-point seat belts for all passengers.

It is possible to carry a wheelchair in each of our vehicles. With regard to the places to visit, some are of reduced accessibility. We will have to analyze each situation in a timely manner.

No. You should only follow the Guide’s safety instructions.

Although we are a safe country, you should not leave your personal belongings in the van during the tours.

Preparation

Yes. It is obligatory by law to bring your identification card or passport.

Yes. The physical or electronic ticket should always be presented to the guide before the trip.

Online, we accept payments with credit cards and through paypal. If the payment is made to the guide this will have to be done in cash.

This always happens on private tours, with the departure and arrival at our guests accommodation. To clarify that the Romance at Sunset Tour is already in itself a private tour. On the remaining trips, Happy Van also picks up at the accommodation in the following areas: Albufeira and Olhos de Agua (Albufeira Tours), Portimão and Alvor (Portimão Tours) and Lagos (Lagos Tours). In all other cases you should contact Happy Van to check the availability of Pick-up.

Yes. It is possible to book a private trip in each and every one of our experiences through the Private Tour option at the time of payment.

Yes. It is possible through the option “Tailor-made Tours”.

Departures have a maximum tolerance of 10 minutes after the scheduled time. After this period we do not guarantee the transportation nor the refund of the tickets.

Cancellation of a tour (which has already been reserved) can be made up to 48 hours prior. The amount paid cannot be reimbursed. However, it is possible to change the date of the tour with the agreement of Happy Van. Should this situation arise, please get in contact with us as soon as possible so as to avoid any disappointment.

Clothing

Prepare your clothing before the trip and under the weather conditions. On day trips we always recommend the use of sunscreen, hat, sunglasses and comfortable walking shoes. Also bring a towel, slippers and bathing suit if you are going to go to the water. On the nightly trips bring warmer clothes.

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Departure and Arrival Locations

Albufeira

Portimão

Lagos

Every Day:

Morning: 8.30am - 12.30pm

Afternoon: 1.45pm - 5.45pm

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