Frequently Asked Questions
Safety
During the visits, do not leave your belongings in our van. Always use safety belts when traveling. Watch your children. Always follow the safety instructions given by our guides.
Preparation
Bring your ID card or passport and your physical or electronic ticket that should be presented to our guides. If you pay part of the trip to our guides, remember to bring money with you. Always bring a smile. We'll do the same!
Clothing
Prepare your clothing before the trip and under the weather conditions. On day trips we always recommend the use of sunscreen, sun hat, sunglasses and comfortable walking shoes. Also bring a towel, slippers and bathing suit if you are going to the water. On the evening and early morning activities bring warmer clothes.
Tours - General Questions
We offer these tours:
- Food Tour in Portimão
- Wine Tastings & Music
- Private Vineyard Picnics
- Romantic Picnics
- Winery Lunch & Wine Pairing
- Sea Flavours Tour
- Mountain Flavours Tour
- Seven Hanging Valleys Tour
- Use the “Book Now” buttons and book your tour through our booking platform, or
- Contact us by phone or email.
On each product page, look for the “What’s included” tab to check what’s included in the tour price.
Please check the other tabs to see the prices and the extras (eg. Optional Transportation).
Tours can last from 2 to 7 hours without transportation.
Please check the “Duration” tab on each tour page.
It depends on the tour, and can be from a minimum of 2 to a maximum of 40.
Please check the “Number of Participants” tab on each product page.
Yes. Our tours are generally suitable for all ages. If the group includes babies, minors or the elderly, please contact us so that we can advise you better or suit the tour to those guests.
Yes. We offer tours in Portuguese, Spanish and English. For other languages, please contact us.
Some can be. Please contact us for further informations.
Yes, but it can be an Extra option, with an Extra cost, in certain places and on certain days of the week.
To be sure, check each tour page under the “What’s Included”, “Meeting & Ending Points”, “Pickup – Transportation”, “Optional Pickup – Transportation” and “Extras” tabs, and book according to your preferences.
You can also check the “Pickup Locations” tab in the main menu.
Yes. On each product page, look for the “What’s included” tab to check what’s included.
Yes. If you do not consume wine or have any dietary restrictions or intolerances, please inform us when booking. You can see this information in the “Special Requirements” tab on each tour page.
Yes. Most of our tours are already private. There are also tours with shared options, so when booking, take into account the choice you make for your tour.
Yes. If you have a different tour in mind, or different preferences, please contact us and we will build your experience together.
The electronic or printed ticket is always needed for a tour.
For other things to wear/bring, please check out the “What to Bring” tab on each product page.
Events - General Questions
We organize private parties for groups, such as:
- Birthday parties
- Bachelorette parties
- Company parties
- Other celebration events,
and we have a Photo Caravan service available too.
- Use the “Contact us” button or the contact form available on the Events pages, or
- Contact us by phone or email.
Yes we do. It’s in a vineyard, near Lagoa.
Yes there is. Please contact us for further informations.
We recommend up to 40 people per event. If your group is bigger than that, we should discuss our possibilities.
Yes. Please contact us for further informations.
Yes. Please contact us for further informations.
Yes. Please contact us for further informations.
Yes. Please contact us for further informations.
Transportation Questions
We can transport up to 8 passengers, plus the driver.
Yes, one carry-on bag and one small suitcase per person.
Yes. Please contact us in case of need.
Yes. Please contact us in case of need.
It depends on the tour and option you choose.
To be sure, check each tour page under the “What’s Included”, “Pickup – Transportation”, “Optional Pickup – Transportation” and “Extras” tabs.
Departures have a maximum tolerance of 10 minutes after the scheduled time. After this period we do not guarantee the transportation nor the refund of the tickets.
Payment and Booking Questions
For Regular Tours:
- Online Booking Option: Immediate Payment of 100% of the amount in the Fareharbor Platform.
- Bookings by Telephone, Email or Other Alternative Means of Communication: A minimum Reservation Fee of 20% of the value is required at the time of booking, with the remainder to be paid to the Service Provider by the day of the tour.
For Tailor-Made Tours and Events:
- Online Booking Option: Immediate Payment of 100% of the amount in the Fareharbor Platform.
- Bookings by Telephone, Email or Other Alternative Means of Communication: A 30% of the value is required at the time of booking, with the remainder to be paid to the Service Provider up to 48 hours before the day of the tour or event.
- Administrative Fee: Reservations made for Services (Products) outside the pre-defined dates and times have an administrative fee of 10% on the final value of the Service (Product) less any commissions or discounts.
- Credit or Debit cards
- Cash
- Bank transfers
- MB Way
We offer a discount with subscription, as well as a Promocode for future bookings.
If we have no bookings, you can book up to 24h before the tour.
If we already have bookings you can book up to 12h before the tour.
Yes, you can cancel up to 48 hours before the tour or event starts and make a new booking for the day ant time that suits you.
You can always contact us to rebook at our side.
Bookings can be canceled up to 48 hours before the tour, with a refund or credit corresponding to the amount already paid, deducted from the Reservation Fee and expenses charged by card issuers, banks or payment platforms to the Service Provider.
No-shows: The total price of the reservation will be charged.
Cancellation by Service Provider: In the event of cancellation due to weather or other unforeseen circumstances, customers will receive a full refund or credit.
Do you have another particular question?
Please send us your question and we will respond as soon as possible.